Refund policy

We guarantee the quality of the products we produce, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact us at info@olifantsberg.com 

If you received the incorrect items or your order is damaged or faulty, then please contact us at  info@olifantsberg.com  to amend.

Please note that wine is perishable and therefore we are not legally allowed to exchange any orders that have left our warehouse. Please ensure that your order is correct before making payment at checkout.

Where you have paid by credit card, we will process any refund to the credit card used for the purchase. In any other case, we will refund you by electronic funds transfer.